Help Center
How can we help?
18 results
Account & sign-in
Use a one-time code sent to your email or phone, or Sign in with Apple or Google. We never ask for a password.
Nearby
Nearby only shows people who are also visible, within both of your radiuses, and match both of your preferences. Try a larger radius, or check back somewhere busier. We'll let you know when someone's around.
Swiping & matching
Free accounts get a daily allowance (25 by default) that resets at local midnight. Plus members swipe without limits.
Billing & Plus
On the web: Settings → Subscription → Manage or cancel. In iOS or Android, cancel in your App Store or Google Play subscriptions. You keep Plus until the end of the paid period.
Privacy & data
Settings → Privacy → Download my data. We'll email a link to a file with your profile, matches, messages and account history, usually within 48 hours.
Still stuck?
Our support team replies within one business day. Safety issues are prioritized.
Signed in? Get help from inside the app.